FAQ

Frequently Asked Questions

1. How much is a repair going to cost?

 

Our basic service call is $75.00 which includes a 75 Point inspection of your garage door, lubrication and basic adjustment of all related components of your garage door and garage door opener. A lot of problems are fixed with a basic adjustment, so do not wait to call as your problem could get worse and cost more to fix.

 

 

2. I have two springs but only one is broken, do I need to replace both?

 

This is a question we get asked a lot. First thing to understand is that the life span of a spring is based on the number of cycles (how many times the door opens and closes). Most springs have a 15,000 Cycle Lifespan. With this in mind, if you have two springs and one is only broken, the unbroken spring has just as many cycles on it so it is highly likely it will break very soon. With this in mind, we encourage people to replace both at the same time, that way you are not paying more to have a repairman out twice. Also, old springs are dangerous for a repairman to work with, as they are very likely to break.

 

For a typical spring repair, you can expect to spend anywhere from $100-$150 for new springs installed.

 

 

3. A section of my garage door is sagging when it opens, do I need to replace the whole door?

 

Not necessarily, generally if a section is sagging it is due to a stress crack caused by a weakened point in the steel. If the stress crack is  contained to only one section, usually we can apply a reinforcement strut that will straighten the sagging section. However, if the stress crack has started in other sections, it is usually best to go ahead and replace the door, as there can be no guarantee or warranty in this situation.

 

 

4. How long are torsion springs suppose to last?

 

This is a common question when replacing a spring. Most springs are 15,000 cycle springs though some can be less or more depending on what was installed. A cycle is how many times your garage door opens and closes, generally this equates to 8-13 years depending on the use of the door.

 

 

5. What are your warranties on products?

 

Any labor performed comes with a 60 day warranty. All of our products come with a minimum one year warranty, except for springs which carry a 5 year warranty.

 

 

6. Will you install a garage door or opener I purchase?

 

Absolutely, although you will generally save money by purchasing a garage door or opener through us.

 

 

7. Do you offer any discounts?

 

Yes, we offer a 3% discount for the following:

Military Personnel (Current or Former)

Law Enforcement or Public Safety Personnel

Senior Citizens